Provide high quality technical support and customer service to Esri end users through effective communication and efficient troubleshooting Identify, understand, and articulate solutions for customer issues, including the usage and performance of ArcGIS Enterprise, and related technologies Work well in a high energy, fast paced, enthusiastic, positive, and collaborative c

Build relationships. Prospect, develop, and implement location strategies for organizations. Create opportunities within new lines of business. Leverage social media and other avenues to build your professional network. Participate and present at trade shows, workshops, and seminars. Understand our customers. Demonstrate industry knowledge and its relevance to the applica

Work closely with customers and partners to identify, design, and certify key GIS workflows for the ArcGIS platform Provide platform configuration services, guidance, and best practices to customers Work independently and as a team to execute project tasks, deliver services, and implement solutions Grow expertise in broad range of ArcGIS software components and business c

Build relationships. Prospect, develop, and implement location strategies for large, complex organizations. Create new opportunities within high level accounts and deepen relationships. Participate in and present at trade shows, workshops, and seminars. Understand our customers. Demonstrate advanced industry knowledge and its relevance to the application of GIS. Identify

Work as an individual contributor utilizing available resources to achieve sales target Proactively seek out training opportunities from a current customer base by consulting with government or B2B organizations to clearly understand their needs Work with customers who have shown an interest in training and services Proactively craft and propose solutions that clarify how

Work closely with customers and partners to identify, design, and validate key GIS workflows for the ArcGIS platform Apply platform configuration best practices and provide on site and/or remote support to customers Understand how Esri technology integrates/interfaces with customers` solutions vision Familiarity with our customers` overall mission and operations including

Help clients translate real world needs into practical, state of the art solutions Recommend relevant strategies, architectures, and solutions for customer requirements and work with customers to prepare implementations, change management, and migration activities Manage projects and support customers throughout the entire project life cycle, including requirements, analy

Effectively support engagement owners with fulfilling engagement staffing requests Establish self as a trusted advisor, partnering with assigned department points of contact on strategic resource management and planning Champion the resource management function and workflows within Esri Professional Services Facilitate fulfillment of project staffing requests, prioritizin

Work closely with customers and partners to identify, design, and certify key GIS workflows for the ArcGIS platform Provide platform configuration guidance and best practices to customers regarding innovative solutions using Esri technology and content to help them make better decisions Identify the value of location within customer workflows and drive substantial return

Deploy and configure ArcGIS in a wide variety of environments across operation systems, cloud providers, security architectures, customer types and organizations, to meet the customer's service level agreement Plan and execute the migration of content from one ArcGIS deployment to another, encompassing different architectures, deployment strategies and software components

Teach Esri software courses in a traditional or online instructor led classroom to help customers stay on the leading edge of GIS technology Acquire the latest professional certifications for classroom facilitation and Esri technology Contribute to the development of course materials and other educational tools by authoring content, providing technical expertise, and/or s

Use Javascript to develop front end applications Support and build software that follows industry standard design patterns, development methodologies, and deployment models Solve complex problems with application design, development, and user experiences Collaborate with other developers, engineers, and product managers throughout the development process Work effectively

Teach Esri software courses in a traditional or online instructor led classroom to help customers stay on the leading edge of GIS technology Acquire the latest professional certifications for classroom facilitation and Esri technology Contribute to the development of course materials and other educational tools by authoring content, providing technical expertise, and/or s

Teach Esri software courses in a traditional or online instructor led classroom to help customers stay on the leading edge of GIS technology Acquire the latest professional certifications for classroom facilitation and Esri technology Contribute to the development of course materials and other educational tools by authoring content, providing technical expertise, and shar

Enable customer success and maintain and expand Esri footprints through project execution Act as the liaison between Professional Services and our customers in the execution of project requirements Manage a team of engineers, developers, and consultants dedicated to supporting customers and their mission critical systems and applications Recommend relevant strategies, arc