Requisition ID# 157328

Job Category: Project / Program Management

Job Level: Individual Contributor

Business Unit: Customer & Enterprise Solutions

Work Type: Hybrid

Job Location: Stockton

Department Overview

The Credit Policy and Revenue Operations organization consists of five major work categories which includes managing credit policies, collecting on past due receivables, processing of incoming physical payments (physical and electronic) and managing payment exceptions. The teams are responsible for protecting the financial integrity of PG&E's Utility Operations through managing collections, policies and customer payments. To be effective, we must collect the greatest amount of outstanding revenue within the shortest time possible while minimizing our exposure to risk. Overall, we must execute these tasks precisely and efficiently while providing the best service possible to our customers. We aim to define and drive strategies through data for collections, credit policies and payment channels, while encouraging a culture of safety, affordability, and employee engagement.

Position Summary

Manages third party collection agency partnership, establishes goals and targets, and monitors performance. Ensures program is operating effectively. Responsibilities typically include some or most of the following in support of Program Management to ensure attainment of program metrics/objectives.

• Managing relationship with and providing direction to vendor(s)
• Developing and monitoring budgets and forecasts
• Developing, measuring and reporting on success of the program
• Identifying and maintaining strong working relationships with all strategic programs and partners
• Partnering with Regulatory and Compliance staff to ensure compliance with all regulatory requirements and support regulatory activities by supplying information for filings, data requests, and meeting with regulators.
• Identifying stakeholders and communicate within and outside of PG&E

• Developing and/or implementing policies and procedures
• Identifying new partners, technologies, and delivery channels

This position is hybrid, working from your remote office and Stockton, CA approximately 2 days per week, or more, based on business needs.

PG&E is providing the salary range that the company in good faith believes it might pay for this position at the time of the job posting. This compensation range is specific to the locality of the job. The actual salary paid to an individual will be based on multiple factors, including, but not limited to, specific skills, education, licenses or certifications, experience, market value, geographic location, and internal equity. This job is also eligible to participate in PG&E's discretionary incentive compensation programs. Although we estimate the successful candidate hired into this role will be placed towards the middle or entry point of the range, the decision will be made on a case-by-case basis related to these factors.

A reasonable salary range is:

California Minimum: $116,000.00
California Maximum: $184,000.00

Job Responsibilities

• Applies broad expertise and advanced knowledge to wide-ranging issues.
• May act as a team lead and provide direction to less experienced employees.
• Works with Directors and Managers across functions to influence decisions.
• Communicate complex ideas to diverse audiences using a variety of media.
• Integrates industry knowledge related to data into everyday business practices and decision making.
• Provides others with guidance around complex industry regulatory and compliance environment and considerations.
• Creates new and complex data models to facilitate business decisions.
• Provides direction on overall program.
• Performs in-depth quality assurance final reviews and contract drafts.
• Develops new or revises existing scopes of work to ensure compliance standards and deliverables are established.

Qualifications

Minimum:

• Bachelor degree or equivalent experience in business. Master's degree preferred
• 8 years of work-related experience or equivalent
• Ability to travel as needed to meet business needs
• Valid CA driver's license or ability to obtain by 1st day of hire

Desired:

• Advanced knowledge of Program Management
• Ability to influence leaders inside and outside of the department through data analysis, insights and recommendations
• Ability to lead large and complex projects working with cross-functional teams
• Ability to create compelling business cases based on complex business environments and inputs
• Adept at addressing issues with diplomacy and tact
• Excellent negotiation skills.

Knowledge, Skills, and Abilities

• Creative problem solving skills to assess and recommend solutions for complex projects
• Qualitative and quantitative analytical skills to justify any business changes
• Knowledge and understanding of key drivers affecting business results
• Excellent organizational, prioritization and multi-tasking skills
• Adaptable to changing business conditions and ambiguity
• Proficiency in Microsoft Office, Project, Visio or similar software
• Ability to prioritize, plan and communicate activities and findings in written and verbal form