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MOREnet
This professional information technology position spans a wide range of in-depth support activities to ensure the proper configuration and functioning of the member-owned desktop computers, network servers and the connectivity between systems.
This position will provide the primary onsite technical support to specific MOREnet members within a geographical area of Missouri who have subscribed to the for-fee service, tending to technology support needs in person following an agreed-upon workday schedule for each member organization. A high degree of interaction with people is involved; therefore, sound customer service principles must be applied while fulfilling the technical competency function. Work requires a wide breadth of experience and ability to effectively provide high-level support to the member organization, including technology support such as: troubleshoot and resolve problems with member-owned workstations, laptops, peripherals, wireless, classroom technologies, network servers, etc.; perform hardware and software installation, configuration, coordinate with member decision leaders to budget, plan for and deploy network upgrades and enhancements to best support ongoing technology requirements.
Duties include, but are not limited to:
* Provide overall network management and support for identified member organizations, ensure adherence to strategic goals and applicable guidelines and regulations in coordination with member administration staff
* Provide advanced technical support on desktop configuration and management and work with other MOREnet technical teams to ensure the desktop software will function within the existing and planned setting. Includes providing support for Google Admin and Group Policy. Monitor changes to the desktop configuration and ensure compatibility with other systems.
* Work with onsite staff as needed to provide in-depth hardware and software troubleshooting and maintenance on computers. Plan for and schedule application of security patches, driver updates, and other updates during maintenance windows. Clearly document desktop system configuration changes.
* Respond to computer security and virus incidents to ensure system integrity. Isolate and repair or rebuild compromised machines/images as needed.
Develop, maintain, and distribute complex software images (Windows/iOS/Chromebook) required for use in the organization and system replacement initiatives. Build, maintain and catalog multiple images.
- Install, configure and administer business and classroom software to support the organization. Perform onsite/remote software management of desktop computers or servers. Deploy software applications, security patches, upgrades, and fixes. Generate accurate inventory reports of technology assets.
Monday - Friday, 8am - 5pm
In appraising the relative qualifications of candidates for all levels, consideration will be given to the extent and type of experience with various information technology functions and to the extent and type of pertinent education and formal training. At the time a job opening is posted, the hiring department will specify required knowledge and skills pertaining to specific technologies/software/equipment.
Broad range of LAN and desktop knowledge skills
Expansive knowledge of desktop/workstation hardware/software/operating systems (configuration and connectivity).
Excellent technical knowledge and aptitude in the areas of networks, network topologies, and network file servers, applicable software, and troubleshooting techniques.
Familiarity with systems administration and security principles.
Familiarity with enterprise management technology for Windows and Macintosh platforms
Familiarity with Active Directory, Group Policy, Google Admin and O365/Exchange.
Familiarity with installation, maintenance, and support of wireless technologies.
Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff.
Strong customer service skills.
Proven experience in a similar role within an educational and/or public library setting
Strong knowledge of educational technology trends and best practices.
Proficiency in school district/library system administration, network management, and troubleshooting.
Strong knowledge of educational software packages and systems typical in an educational setting
General knowledge of E-rate stipulations and guidelines and how they relate to the supported organization. Strong knowledge of educational technology trends and best practices.
Proficiency in school district/library system administration, network management, and troubleshooting.
Strong knowledge of educational software packages and systems typical in an educational setting
General knowledge of E-rate stipulations and guidelines and how they relate to the supported organization.
Internal applicants can determine their University title by accessing the Talent Profile tile in myHR.
Visa Sponsorship Information:
Applicants must be authorized to work in the United States. The University will not sponsor applicants for this position for employment visas.
The Missouri Research and Education Network (MOREnet) provides Internet connectivity, technical services, resources and support, as well as technical training to Missouri's public sector entities, including K-12 schools, colleges and universities, public libraries, health care, government and other affiliated organizations.
Established in 1991, MOREnet operates as a unit within the University of Missouri, and is based in Columbia, Mo. The MOREnet network is the foundation infrastructure. Members utilize our experts as well as interact with each other and their constituents via data, video services and events.
The MOREnet consortium consists of more than 700 members across Missouri.
As the only non-profit technology partner that exists because of and for members, the priority of our consortium remains the empowerment of academia and the public good to stay relevant in a changing marketplace. As technology and connectivity continues to become a necessity, MOREnet continues to provide more than just a reliable connection, researching and providing tools and services that increase security, decrease management efforts and capitalizes usability of this valuable resource.
This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at
Values Commitment
We value the uniqueness of every individual and strive to ensure each person's success. Contributions from individuals with diverse backgrounds, experiences and perspectives promote intellectual pluralism and enable us to achieve the excellence that we seek in learning, research and engagement. This commitment makes our university a better place to work, learn and innovate.
In your application materials, please discuss your experiences and expertise that support these values and enrich our missions of teaching, research, and engagement.
Equal Employment Opportunity
The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit or call the Director of Employee and Labor Relations at 573-882-2146.
To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.
Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, protected veteran status, or any other status protected by applicable state or federal law. This policy shall not be interpreted in such a manner as to violate the legal rights of religious organizations or the recruiting rights of military organizations associated with the Armed Forces or the Department of Homeland Security of the United States of America.