Not Authorized
You are currently not authorized to access this section.
Please contact your Administrator to change your authorization settings.
Please contact your Administrator to change your authorization settings.
Technician, Repairs (PRG)
Kansas City, MO
Job Description
The purpose of this job is to inspect inbound and outbound instruments to ensure the quality of the inventory from the vendor and to the customer. This position performs customer set up requests prior to shipping and evaluates damaged merchandise to determine if it is cost effective to fix or return to the vendor as flawed.
- Conducts performance tests on new and returned instruments to evaluate their sound quality and identify defects upon arrival and prior to shipping.
- Repair and recondition new or used instruments as required. Polish instruments using rags, compounds, buffing wheels, and burnishing tools to return instruments to sellable stock.
- Record and enter serial numbers and other instrument data into inventory software for site exposure.
- Performs customer returns and disposition of returned goods and grade them appropriately for the Open Box Program.
- Work with vendors to obtain additional and replacement parts for instruments.
- Other duties as assigned, such as maintaining current product knowledge on new developments in the industry.
MINIMUM REQUIREMENTS & SPECIAL ATTRIBUTES
* Entry level, zero years of relevant experience
* Intermediate knowledge of guitar and bass set up and repair
* Entry level, zero years of relevant experience
* Intermediate knowledge of guitar and bass set up and repair
Collaboration: Able to develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. Able to build relationships with others by offering help and providing suggestions for improvement.
Customer Focus: Understands customer service principles and the importance of creating an excellent customer experience. Able to connect with customers in a meaningful way. Is approachable, genuine, knowledgeable, encouraging, and passionate.
Interpersonal Communication: Able to communicate through various means with diverse people in a clear, concise, and courteous manner. Able to demonstrate respect to others, surroundings, and self and listen effectively. Able to communicate effectively with multiple levels of management.
Initiative: Able to identify opportunities & issues and assess, prioritize and follow through on work activities to capitalize or resolve them. Able to take positive action without being requested to do so. Self-motivator who focuses on ongoing learning and development.
Organizational Skills: Able to utilize time, energy, and resources to manage priorities such as projects, stay on track, and achieve goals. Able to establish a systematic course of action to achieve an objective with the efforts of multiple teams. Able to multitask and pay strong attention to detail. Able to complete tasks thoroughly in a timely manner.
Technology Skills: Able to navigate technology systems, equipment, and computer programs needed to fulfill communication, customer service, and business needs & expectations.
Mental Functions: Refers to positions where the incumbent performs the required tasks independently. The incumbent may perform duties in the areas of technical support, design and analysis, and can be required to make recommendations. The person holding such a position may also exercise supervisory responsibilities, but not on a regular and ongoing basis. Work is performed under the general supervision of an immediate supervisor, who reviews the completed work in order to assess the degree of judgment and compliance with standards.
Physical Functions:
- Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office environment.
- While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to sit, occasionally required to stand, walk and reach with hands and arms.
- Specific vision abilities required by this job include close vision and color vision.
Sitting: 80 % of time
Climbing: 0% of time
Walking: 10 % of time
Standing: 10 % of time
Equipment Used:
- Standard warehouse machinery and equipment as well as personal protection equipment such as closed shoes, gloves (provided and recommended, but not required), black belts (provided - required for lifting over 25 lbs.), and harnesses (provided - required depending on type of powered equipment).
Work Used:
- Warehouse environment, subject to moderate temperature changes. There are minimal health hazards due to working on or around a forklift.
- While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually moderate. Use of various glues and solvents, buffing wheel, soldering iron and drills.
Full-time
Equal Opportunity Employer – minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
Email this Job to Yourself or a Friend