Objective:

The role of National Learning and Development Systems Specialist will serve the Financial Services Learning and Development (L&D) team and includes supporting the day-to-day operations of the learning management system (LMS) and other learning-related systems. The role also involves developing and maintaining learning-related metrics and analytics.

Essential Functions:
* Load, maintain and retire learning assets in the LMS, including internally developed and purchased assets
* Maintain learning audiences in the LMS and assign learning assets as needed
* Maintain desired reporting and tracking of LMS assets and associated activity
* Monitor LMS functionality, identifying, troubleshooting and resolving technical issues
* Evaluate, test and implement LMS functionality enhancements
* Assist end-users with LMS questions and issues
* Administer and maintain learning program evaluations
* Maintain learning-related pages of company intranet
* Develop and maintain learning function metrics and analytics
* Perform other duties as assigned

Preferred Qualifications:
* Bachelor's degree in a related field or minimum of 2 years of related experience in a learning and development function in a business environment
* Demonstrated experience in LMS administration, SumTotal Learn preferred
* Demonstrated organizational and task management skills
* Demonstrated oral and written communication skills
* Demonstrated ability to handle multiple stakeholders and points of input
* Demonstrated ability to work in a demanding, deadline-driven environment, multi-task and work independently
* Demonstrated ability to adapt quickly to different needs, priorities and environments
* Demonstrated ability to successfully interact with professionals and stakeholders at all levels
* Proficiency in Microsoft Office suite, particularly Microsoft Excel; Power BI experience preferred

Minimum Qualifications Required:
* High school diploma or GED required
* Bachelor's Degree or two years of experience on a specialized subject matter
* Must maintain current required licenses and certifications relevant to field of expertise
* Demonstrates the ability to communicate verbally and in writing throughout all levels of
organization, both internally and externally
* Effective customer service skills
* Proficient use of applicable technology
* Ability to work in team environment as well as independently
* Ability to analyze and prioritize multiple responsibilities

#LI-MM2 #LI-Hybrid