• Greets, instructs, directs and schedules clients/patients and visitors.

• Retrieves insurance and patient information, provides forms for tests or interoffice communications and secures signatures as needed.

• Enters new and established patient information into the computer.

• Answers incoming calls, schedules appointments for patients, dispatches messages and/or calls appropriately.

• Performs patient care activities within the scope of data entry/processing and patient account functions.

• Collection of payments, answers questions regarding insurance claims, obtaining disability insurance benefits, home health care, medical equipment, surgical care, medical records and patient referrals.

• Collaborates with Supervisor on any process changes required.

• Ensures all policy and procedures in the department are followed and report any concerns to leadership.

• Ensures all pre-registration is completed within appropriate timelines and all client/patient responsibility is communicated prior to the service date.

• In communicating with patients, families, visitors and associates, a caring, friendly, personal and professional approach is expected.

• Reviews daily paperwork and maintains an accuracy rating >95% in Chart Review.

• Ensures the cash drawer is reconciled daily and signed off on by the supervisor, reporting any variances, immediately.

• Participates in projects as needed.

• Ability to cover different desks as needed.

• Obtains certification through AAHAM within a year of employment.

• Participates in all customer service training and/or any training required.

• Participates in required department meetings.

• Ensures time cards are up to date daily and submitted timely for approval.

• Performs related duties as assigned.

• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.

• Ability to sort, read, understand and follow written and oral instruction.

• Ability to sort and file materials correctly by alphabetical, numerical or color-coded systems.

• Must display initiative and willingness to accept additional duties in the front office area during absences and adapt to fluctuating workload.

• Must be able to communicate clearly and establish and maintain effective working relationships with patients, staff, and the public.

• Ability to prioritize tasks/duties and manage multiple tasks at once time.

• High School Diploma or General Equivalency Diploma required.

• Medical office training is preferred. Education necessary to communicate effectively in written and verbal form.

• Knowledge of business office procedures, medical terminology and insurance procedures is preferred.

• Must have computer knowledge, typing skills and knowledge of basic math.

• Previous customer service skills

• One-year experience in a clinic setting is preferred or two years in a public contact position.

• CPR certification beneficial or obtain CPR certification as soon as employment starts

• None

• Successful completion of background check including criminal record, driving record and abuse/neglect.

• Completion of New Hire Orientation within 30 Days of employment.

• First Aid certification within three (3) months of beginning employment and upon renewal date.

• Obtain CPR certification within three (3) months of beginning employment and upon renewal date

• All training requirements including Relias Learning within two (2) weeks of employment and annually thereafter.

ADA Consideration - Sedentary work: Exerting up to 10 pounds of force occasionally (exists up the 1/3 of the time) and/or a negligible amount of force frequently (exists 1/3 to 2/3 of the time) to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.