Job Summary/Objective

Customer Service Associate Expectations

Daily tasks include, but are not limited to:

* Process mail, deliver mail, scan in/out packages and deliver mail/packages.

* Package and process Shipping

* Run Postage meter.

* Lookup and sort Mail.

* Help resolve customer concerns/issues

* Administrative services/assist in reports using excel and assisting manager with monthly reports.

* Lift large bundles of mail and make mail deliveries

* Handle time-sensitive material

* Perform duties and special requests as assigned by the manager.

* Maintain accuracy of required reports, logs, and measurements

* Ensure adherence to business guidelines, safety & security procedures

Required Qualifications:

* Minimum of 1-year customer service-related experience required

* Ability to resolve customer concerns/issues

* Ability to communicate both verbally and written with customers and company personnel

* High school diploma or equivalent (GED) required

* Ability to effectively work individually or in a team environment

* Ability to handle multiple projects simultaneously

* Strong organizational and administrative skills required

* Computer proficiency in email environments, MS Word/Excel

* Heavy Lifting up to 50 lbs.

* Ability to adhere to company's policies and procedures

* Ability to maintain a safe work environment.

Ability to lift up to 50 lbs.

* Ability to assist on the dock and deliver packages.

Preferred Qualification:

* Prior Mail or previous Shipping/Receiving experience.

" Good people Skills

" Requires limited supervision and is self-motivated.

Performs the data entry function to update automated records; verifies accuracy of work.

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