Location: Columbia, Missouri - Remote after training

Shift: Monday - Friday, 8 - 5

Department: Clinic Central Team

Salary Range: $14.00 - $21.18/hour - final salary determined based on experience

For a limited time, sign-on bonuses will be available to eligible candidates for this position on a first-come, first-serve basis. Bonuses will be paid after successful candidates complete all pre-employment verifications and start in their new roles. *All MU employees are encouraged to review the Sign-On Incentive Program - Policy for eligibility consideration.*

ABOUT THE JOB

MU Health Care is looking for a dedicated Patient Service Representative to join our team. If you're skilled in managing referrals and providing excellent guest relations, we want to hear from you. Your role on the Clinic Central Team will contribute to our commitment to quality healthcare experiences. Utilize your expertise in scheduling and coordination while embracing a supportive and respectful approach to patient interactions. Join us in making a meaningful impact on patient care and become an essential part of the MU Health Care community.

ABOUT MU HEALTH CARE
MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 50 specialty clinics located throughout the region.
As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care. Learn more about living in Columbia, MO.

EMPLOYEE BENEFITS

• Health, vision and dental insurance coverage starting day one
• Generous paid leave and paid time off, including nine holidays
• Multiple retirement options, including 100% matching up to 8% and full vesting in three years
• Tuition assistance for employees (75%) and immediate family members (50%)
• Discounts on cell phone plans, rental cars, gyms, hotels and more
• See a comprehensive list of benefits here.

JOB DUTIES
Understand and subscribe to the Vision, Values and Expectations of University Physicians.

Assist, work, and monitor referral management queue utilizing complex scheduling rules

Verify, coordinate, and schedule patient referrals as well as work hold bills in IDX and work queues in Revenue Cycle.

Effectively utilize all appropriate applications of the IDX and Revenue Cycle computer systems.

Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

Participate in quality improvement efforts.

Use excellent guest relations skills in all interactions with patients, visitors and staff.

Work self pay encounters to determine if insurance exists by using electronic eligibility, websites or other means.

Other duties as assigned

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.
Six (6) months of experience with frontline customer service and guest relations duties and skills.

Preferred Qualifications:

Experience in Healthcare is preferred.

Experience in IDX and Revenue Cycle strongly preferred.

Physical Demands

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs.

This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.

Equal Opportunity Employer

The University of Missouri System is an Equal Opportunity Employer. Equal Opportunity is and shall be provided for all employees and applicants for employment on the basis of their demonstrated ability and competence without unlawful discrimination on the basis of their race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law. This policy applies to all employment decisions including, but not limited to, recruiting, hiring, training, promotions, pay practices, benefits, disciplinary actions and terminations. For more information, visit https://www.umsystem.edu/ums/hr/eeo.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity, gender expression, age, disability, or protected veteran status, or any other status protected by applicable state or federal law.