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Data Center Technician
Hazelwood, MO
Job Description
Welcome to JLL! We're happy that you've decided to join our best-in-class team!
RESPONSIBILITIES
* The ability to perform work independently is required:
* Handle tape backup media and prepare for offsite storage if applicable.
* Perform ad hoc requests as directed by on-site management.
* Prepare and coordinate and receive incoming shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received. Receipt SRM.
* Perform remote hands support e.g. power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, and enter troubleshooting commands.
* Perform hardware installations - rack / stack.
* Perform cable installations (routing, terminating) and testing.
* Perform hardware cabling troubleshooting
* Support Service Manager processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets.
* Support Power Maintenance Events (PME) - active involvement in the planning through an assigned role.
* Track and maintain adequate sparing levels.
* Perform physical audits and ensure the Service Manager database is updated and accurate.
* Collaborate and maintain business relationships in order to meet and exceed client expectations with respect to business as usual and project activities.
TECHNICAL SKILLS
* Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge.
* Able to lift 50 lbs.
* Working knowledge of Microsoft Windows and Office suite, especially Word and Excel.
* Thorough understanding of cabling best practices (EIA/TIA-568 standards).
* Thorough understanding of IT hardware skills (HP, Cisco, etc.).
* Working knowledge of network cabling diagnostics and testing practices.
* Good understanding of LAN/WAN/Telephony concepts e.g. TCIP, switches, routers, vLANs.
* General understanding of the concepts of electrical theory with respect to hardware installations e.g. single phase, 3 phase, amperage, receptacle types.
EXPERIENCE
* 2+ years of experience as a data center technician or similar discipline in a data center mission critical environment.
* Strong technical, analytical, and problem-solving skills.
* Ability to complete tasks and deliverables within expected timelines
* Excellent organizational skills, strong attention to details, and willingness to learn and be methodical about following procedures.
* Able to work independently as a part of a larger team in a global organization.
* Able to multitask in high pressure situations and take ownership of project / tasks from planning, deployment, and post-deployment support.
EDUCATION
* High School diploma or equivalent.
* 2-year technical degree or equivalent work experience.
WORK ENVIRONMENT
* Ability and willingness to work shifts (day, evening, overnight, and weekend) and provide on-call support on a rotational basis.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
RESPONSIBILITIES
* The ability to perform work independently is required:
* Handle tape backup media and prepare for offsite storage if applicable.
* Perform ad hoc requests as directed by on-site management.
* Prepare and coordinate and receive incoming shipments. Compare packing lists with purchase details to ensure accurate make, model, and quantities are received. Receipt SRM.
* Perform remote hands support e.g. power cycles, physical equipment and cabling inspections, swap out failed components, testing of copper and fiber cables, handle storage media, and enter troubleshooting commands.
* Perform hardware installations - rack / stack.
* Perform cable installations (routing, terminating) and testing.
* Perform hardware cabling troubleshooting
* Support Service Manager processes (e.g. Service Request, Incident, Change) by creating, updating, and closing associated tickets.
* Support Power Maintenance Events (PME) - active involvement in the planning through an assigned role.
* Track and maintain adequate sparing levels.
* Perform physical audits and ensure the Service Manager database is updated and accurate.
* Collaborate and maintain business relationships in order to meet and exceed client expectations with respect to business as usual and project activities.
TECHNICAL SKILLS
* Ability to learn new technologies with an interest in expanding and applying this knowledge as new emerge.
* Able to lift 50 lbs.
* Working knowledge of Microsoft Windows and Office suite, especially Word and Excel.
* Thorough understanding of cabling best practices (EIA/TIA-568 standards).
* Thorough understanding of IT hardware skills (HP, Cisco, etc.).
* Working knowledge of network cabling diagnostics and testing practices.
* Good understanding of LAN/WAN/Telephony concepts e.g. TCIP, switches, routers, vLANs.
* General understanding of the concepts of electrical theory with respect to hardware installations e.g. single phase, 3 phase, amperage, receptacle types.
EXPERIENCE
* 2+ years of experience as a data center technician or similar discipline in a data center mission critical environment.
* Strong technical, analytical, and problem-solving skills.
* Ability to complete tasks and deliverables within expected timelines
* Excellent organizational skills, strong attention to details, and willingness to learn and be methodical about following procedures.
* Able to work independently as a part of a larger team in a global organization.
* Able to multitask in high pressure situations and take ownership of project / tasks from planning, deployment, and post-deployment support.
EDUCATION
* High School diploma or equivalent.
* 2-year technical degree or equivalent work experience.
WORK ENVIRONMENT
* Ability and willingness to work shifts (day, evening, overnight, and weekend) and provide on-call support on a rotational basis.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
2+ years
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