Intrado is looking for a Telecommunicator (part time) to add to its team in Longmont, CO. The core focus of this position will be responsible for receiving calls in the 24-hour/7-day-per-week Emergency Call Relay Center (ECRC) from citizens for emergency and non-emergency issues in adherence to departmental policies and procedures; obtain information from callers and determine type of action to achieve successful problem resolution; record citizen information into the computer database ensuring 100% accuracy; employ complex Graphical Information Systems (GIS) ensuring calls for service are relayed to the appropriate governmental jurisdiction; establish a good working relationship with team members and department contacts in order to maintain and continuously strive to improve the level of overall service being provided; assist with performing quality reviews of services provided and department interactions by escalating work flow and communication issues to supervisor to help identify trends indicating the need to revise existing methods and procedures.
Key areas of emphasis include:
*Receiving calls in a 24-hour/7 days per week 365 days a year for citizens in emergency and non-emergency situations adhering to policies and procedures.
*Obtain address, telephone, and emergency services needed then transfer the caller to the appropriate location and EMS service.
*Establish good working relationships with co-workers, maintaining and achieving goals, and report management.
So, if you've been waiting for an opportunity with a multibillion dollar company that will allow you to fuse insightful thinking with disciplined execution in order to achieve breakthrough performance, then what are you waiting for? Get your application in today and let's get started on something BIG.
*High school diploma required. Associate's degree in communications, business, or similar field preferred. Equivalent work experience in a similar position may be substituted for educational requirements.
*One-year experience in emergency services dispatching in a 9-1-1 center or similar environment required.
*24/7 on call experience preferred.
*Basic knowledge of MS Outlook, Excel, Word, and PowerPoint required.
*May be required to work varying shifts.
*Bilingual in English and Spanish (skill may or may not be required dependent upon position that is open)
At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.
Applications will be accepted through 12/18/2019
Equal Employer Opportunity/Veterans/Disabled
*Intrado has strict background check requirements both pre-employment and throughout employment.
*Depending upon the position and/or access required, applicants and personnel may be required to successfully complete additional background checks including, but not limited to customer background checks, Criminal Justice Information Services certification, and criminal history check, fingerprinting and training.
*The company also runs a motor vehicle record check as part of the background check process.
*The Company conducts pre-employment drug screening and periodic screening during employment.
*Marijuana remains an illegal drug under Federal law. We have Federal contracts that require us to be compliant with the Federal Drug Free Workplace Act.
*Intrado is a tobacco-free workplace.