TYPE OF SUPERVISION RECEIVED:

The Corporate Technical Trainer will work independently but will also be directly supervised by the Senior Training and Development Manager.

KEY RESPONSIBILITIES AND DUTIES:

• Develops and delivers training material including student guides, instructor manuals, assessments and hands-on classroom activities for Microsoft Office Programs, including Excel, SharePoint, OneDrive, Word, and PowerPoint, as well as in-house programs
• Design and maintain system to track training progress for associates
• Provide a positive active learning environment for students and offer specific training programs to help workers maintain or improve job skills.
• Present information using a variety of instructional techniques or formats, such as role playing, simulations, team exercises, group discussions, videos, or lectures.
• Liaison and communication link between users and system developers
• Problem-solving user issues with the computer applications
• Complete other necessary tasks as assigned by the Senior Training and Development Manager
• Must model the behaviors and skills taught in class

QUALIFICATIONS, Including, but not limited to the following:

• Must possess the ability to organize, and prioritize workload, and multi-task
• Skills and knowledge of training and development
• Demonstrate good training skills and adhere to the training standards
• Ability to travel, including overnight stay, as needed
• Learning management systems experience
• eLearning course development preferred
• High School Diploma or Equivalency Certification is required
• Minimum two years of technical training experience
• Online virtual classroom experience preferred
• Basic knowledge of technical /audio equipment
• Able to stand for long periods at a time
• Able to lift, carry, bend, climb stairs, and squat

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies to perform the essential functions of this position:

• Problem solving - the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality
• Interpersonal skills - the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things
• Oral Communication - the individual speaks clearly and persuasively in positive or negative situations and practices effective listening skills
• Written Communication - the individual edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information
• Quality Control - the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality
• Planning/Organizing - the individual prioritizes and plans work activities and uses time efficiently
• Adaptability - the individual adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays or unexpected events
• Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve
• Collaboration- the individual can work with others including department partners, and customers in a positive manner. They understand each other's roles and empower one another to take responsibility to be a successful team